01 · About
The short version
As the leader of the APAC Renewals team at Zendesk, I have a proven track record of exceeding targets, building high-performing teams, and driving significant revenue growth. I'm passionate about developing and implementing strategic renewals processes that focus on customer retention, expansion, and creating win-win outcomes, and I thrive on complex negotiations and collaborative stakeholder relationships in fast-paced environments.
More recently, I've been pioneering the use of AI within Renewals, building a renewals bot and vibecoding internal dashboards that pull data from multiple sources to drive efficiency and accountability across the team. With a strong background in customer success and a passion for the SaaS industry, I'm always eager to connect with industry leaders and explore new ways to make a positive impact.
02 · Experience
Where I've been
Senior Manager, Head of Renewals, APAC
Zendesk · Hybrid, Sydney
Mar 2026 – Present · 5 mos
Manager, Head of Renewals, APAC
Zendesk · Hybrid, Sydney
Jul 2023 – Mar 2026 · 2 yrs 9 mos
Senior Renewals Manager
Zendesk
Sep 2021 – Jul 2023 · 1 yr 11 mos
Renewals Manager
Ansarada · Sydney
Feb 2019 – Sep 2021 · 2 yrs 8 mos
Customer Success Manager
Ansarada · Sydney
Dec 2017 – Mar 2019 · 1 yr 4 mos
Client Service Executive
Ansarada · Greater Sydney Area
Sep 2016 – Dec 2017 · 1 yr 4 mos
Co-Founder / Owner, J&T Espresso Bar
Self-employed · Sydney
Jul 2015 – Sep 2016 · 1 yr 3 mos
Started J&T's Espresso Bar with my best mate (Jesse & Tim). Ran social media marketing and co-ran the cafe, 12 hours a day, 6 days a week. As rewarding as it was difficult.
03 · Skills
What I bring
Renewals & Leadership
AI & Innovation
04 · AI & Innovation
Pioneering AI in Renewals
Renewals Bot
Building an AI-powered bot to support the renewals process, surfacing risk, automating routine steps, and freeing the team to focus on customer conversations.
Vibecoded Dashboards
Designing and building internal dashboards that pull data from multiple sources into one place, giving the team real-time visibility they didn't have before.
Efficiency & Accountability
Using AI tooling to raise the bar on team efficiency and accountability, turning manual, error-prone processes into something faster and more reliable.
05 · Recommendations
In their words
A few words from people I've worked with
“Jesse's ability to manage internal stakeholders is nothing short of remarkable... His leadership is characterized by empathy, integrity, and a relentless pursuit of betterment, making him not just a manager, but a mentor and a role model.”
“I worked with Jesse as a virtual team member where he delivered outstanding value by turning mundane renewals into new sales opportunities and deeper commitments... a person with strong values and principles and a 'yearning for learning'.”
“Jesse was an instrumental part in the success of the Zendesk APAC Renewals team from its inception... created amazing collaboration with stakeholders and had an approach in finding win/win outcomes with customers while staying positive. A real pleasure to work with and a top bloke.”
“Jesse has been invaluable in helping shape our early adopter process. He brings his extensive sales experience to every conversation and offers actionable suggestions... If you're looking to sharpen your sales approach - look no further than Jesse.”
“He has such a great understanding of our business strategy and processes. His incredible work ethic and negotiation skills allow him to drive excellent results and achieve the best outcome for both the customer and the company.”
“Jesse worked to establish and define renewals for the company from the ground up; he was critical to the long-term development of the company and an indispensable part of the team. Anyone would be lucky to have Jesse join their organisation!”
“Jesse's strongest skill is being able to speak with anyone and everyone and leave a positive impact. His ability to solve problems and remain cool, calm and collected throughout is something else!”
“As bright, high-performing and charismatic as he is, he is equally empathetic and emotionally intelligent, with a very genuine willingness to learn from others... he gets no greater satisfaction than helping others succeed.”